Store Hours: Monday to Friday 10 A.M. - 7:30 P.M. & Saturday 10 A.M. - 5:00 P.M.

Return Policy

General

The Crafters Hub’s Return Policy is valid from 30 days when you receive your package. If 30 days have gone by since the day of receiving package, unfortunately we can’t offer you a refund or exchange.
To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges can be made on open items and or items that have half the bottle still remaining, depending upon inspection.
To complete your return, we require proof of purchase with first and last name and or your order number. Please email us at tonya@thecraftershub.ca. Return postage is the responsibility of the customer, unless the problem is our fault which will be determined at the time you obtain your RPA number. Please do not send your purchase back to the manufacturer.

Refunds

Refunds will start once we get the original package back. Once your return is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days. There are certain situations where only partial refunds are granted (if applicable):
• Partial refunds deemed applicable by the owner.
• Your order contains delayed item(s) past the shipping timeframe

Late Or Missing Funds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tonya@thecraftershub.ca.